Trinity Cleantech Private Limited ("Trinity Cleantech", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our website, enquire about our products, or engage with our services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
We collect only the information necessary to respond to your enquiries, process your orders, and improve our services.
| Category | Data Collected | Source |
|---|---|---|
| Contact Details | Name, email address, phone number | Enquiry forms, email |
| Business Information | Company name, designation, project requirements | RFQ forms, meetings |
| Usage Data | Pages visited, time on site, browser type, IP address | Cookies & analytics |
| Communication Records | Correspondence, support queries, feedback | Email, phone, forms |
We do not collect sensitive personal data such as financial account numbers, biometric information, or health records through our website.
Your information is used solely for legitimate business purposes related to our products and services:
- To respond to product enquiries, quotation requests, and technical queries
- To process orders for transformers, substations, and EV charging equipment
- To send project updates, delivery schedules, and after-sales support
- To send newsletters, product updates, or industry news - only if you have opted in
- To improve our website functionality and user experience through analytics
- To comply with legal obligations and regulatory requirements
- To detect and prevent fraud, security incidents, or misuse of our services
We do not sell, rent, or trade your personal information to third parties. We may share information only in the limited circumstances below:
- Service Providers: Trusted vendors who assist us in website hosting, analytics, email delivery, or logistics - bound by confidentiality agreements
- Business Partners: Only where you have expressly consented, such as in joint EV infrastructure deployment projects
- Legal Requirements: When required by law, court order, or government authority under applicable Indian law
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction with equivalent privacy protections in place
We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
- SSL/TLS encryption for all data transmitted through our website
- Access controls limiting data access to authorised personnel only
- Regular security reviews of our systems and processes
- Secure storage of data on servers located within India
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and avoid sharing sensitive information over unsecured channels.
Our website uses cookies - small text files stored on your device - to enhance your browsing experience and understand how visitors use our site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function correctly | Session |
| Analytics | Understand visitor behaviour (e.g. Google Analytics) | Up to 2 years |
| Preferences | Remember your language or display settings | 1 year |
You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.
Subject to applicable Indian law, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request erasure of your personal data where it is no longer necessary for the purpose it was collected
- Withdrawal of Consent: Withdraw consent for marketing communications at any time
- Grievance Redressal: Lodge a complaint with our Grievance Officer (see Section 12)
To exercise any of these rights, please write to us at marketing@trinitycleantech.com. We will respond within 30 days of receipt of your request.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
- Enquiry and contact data: up to 3 years from last interaction
- Customer order and transaction records: 7 years (as required under Indian accounting and tax laws)
- Website analytics data: up to 2 years in anonymised form
- Marketing opt-in records: until withdrawal of consent
After the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
Our website may contain links to external websites - including news publications, partner portals, and regulatory bodies. We are not responsible for the privacy practices or content of these third-party sites.
We encourage you to review the privacy policies of any external website you visit through links on our platform. The inclusion of any link does not imply our endorsement of the linked site.
Our website and services are intended for business and professional use. We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that personal data of a minor has been submitted to us without verified parental or guardian consent, we will take immediate steps to delete it from our records. If you believe a minor has provided us with their personal information, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our homepage for significant changes
- Notify registered users by email where appropriate and practicable
We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer:
Office: #9-1-83 & 84, Amarchand Sharma Complex,
Sarojini Devi Road, Secunderabad,
Telangana, India - 500003
Email: marketing@trinitycleantech.com
Phone: +91 80192 38877
Response Time: Within 30 days of receipt
We are committed to resolving any privacy-related concerns promptly and in good faith. If you are not satisfied with our response, you may escalate your concern to the relevant authority under Indian data protection law.